This is the smaller version of the Cisco Call Manager.
The music on hold source will generally be the corporate server (Call Manager). The audio is streamed to each individual location. Audio usually starts from the beginning for each caller, this is called Unicasting.
Depending on how the router is populated, you may be able [...]
Author Archives: premier
Cisco Call Manager Express
February 1, 2010 – 2:04 pm
ShoreTel VoIP system
November 11, 2009 – 2:38 pm
ShoreTel is a popular VoIP phone system for small to medium size companies. A Music & Message On Hold system is connected via standard 1/8″ headphone jack. There are no current options available for playing a WAV file internally.
Nortel BCM (Business Call Manager)
July 10, 2009 – 2:11 pm
This is the main system for the the Nortel line.
For music on hold these systems have an standard plug for an external player.
Some of the BCM systems can store a WAV file internally. Generally the installers prefer an external source as the WAV file can take unnecessary bandwidth away from the operation of the system [...]
Inter-tel / Mitel 5000
April 10, 2009 – 2:27 pm
This system is the main IP system of the Inter-tel brand.
These units have a standard plug to accommodate an external player.
Or you can internally store up to 5 different audio files used for music on hold. These are stored on the server and are loaded though a user interface. Can be [...]
Cisco Call Manager
April 10, 2009 – 1:55 pm
This IP system is the most popular system sold by Cisco. Generally this is the system at a headquarters location.
This is a server based system that can store audio files internally and doesn’t have a standard plug in for an external player. This unit then can stream the audio to other remote locations [...]
Mitel SX 200
March 12, 2009 – 8:07 am
Generally for small to medium size business customers. Unit has ability for one on hold port. Often times this system is seen in smaller hotel applications.
Mitel 3300
March 12, 2009 – 8:06 am
Unit has a traditional on hold plug in for a external player. The system can also accept a WAV file to be uploaded with their “Ops Manager” program. File size is limited and needs to be a certain rate.
The loading of the files needs to be done at the site and cannot be [...]